Social Media

Social media can be a key factor of a  group’s marketing operations – it can also be the gateway for many online threats. Internet users who choose not to use unique passwords for their online activities, share their passwords, or willingly provide confidential information without due consideration for the security implications can be risking the online security of an entire group.

Instead of an employee threaten the integrity of your group’s online security, it is in your best interests to implement an Internet filtering solution from TitanHQ. An Internet filtering solution – and proper training about the risks of communicating confidential data online – can address the risk of your organization´s online defenses being compromised by an staff member’s carelessness or naivety.

Advice on Spam

The main focus of our spam advice section is to keep you informed with the latest news on new email spam campaigns, email-based threats and anti-spam solutions that can be deployed to prevent those threats.

Email spam is more than an annoyance. Even if the amount of spam emails received by employees is relatively small, it can be a major drain on productivity, especially for groups with hundreds or thousands of employees. This section includes articles offering advice on how to reclaim those lost hours by cutting the number of messages that are delivered to your employees’ inboxes.

However, much worse than the lost hours are the malware and ransomware threats that arrive through spam email. Email is now the number one attack vector used by hackers to deliver malware and ransomware. Hackers are now using increasingly sophisticated methods to get around security solutions. Today’s spam emails use advanced social engineering tactics to trick end users into revealing login details and other sensitive information, and installing malicious software on their computers.

Major advances have also been made to malware and ransomware. Self-replicating worms are being used to infiltrate entire networks before ransomware attacks take place, maximizing the damage caused and the ransom payments that can be generated. The cost to industry is significant. In 2018 ransomware attacks resulted in $1 billion in losses by companies, with 2017 expected to see those losses increase to a staggering $4 billion. Blocking spam email messages from being sent  is therefore an essential element of any cybersecurity policy.

Good spam advice can help groups take action promptly to reduce the danger of email-based attacks.

DattoCon2019 Sponsor TitanHQ Helps Solve MSP Woes in San Diego

TitanHQ is excited to announce it will be a sponsor of the upcoming DattoCon19 MSP conference in San Diego on June 17-19.

The three-day conference is the premier event for managed service providers in the United States. Industry-leading MSPs, industry experts, and vendors will be holding sessions where MSPs can gain valuable insights into the business, learn best practices for maximizing profits and boosting sales growth, and discover the myriad of opportunities to boost monthly recurring revenue (MRR). Training will be offered on Datto solutions and vendors will be on hand to answer questions and solve MSP problems.

The focus on improving business impact growth and profitability, learning sessions, and networking opportunities greatly benefit MSPs. On average, DattoCon attendees achieve an increase of 41% year-over-year growth in MMR compared to those that failed to attend the conference.

TitanHQ will be on hand to provide MSPs with information on three cloud-based MSP solutions:

DattoCon19 attendees are encouraged to visit TitanHQ at booth 23 at the conference to:

  • Learn about TitanShield, TitanHQ’s exclusive partner program for MSPs
  • Find out about the TitanHQ technology that provides the web security layer for Datto D200 and DNA boxes
  • Discover TitanHQ solutions for MSPs
    • SpamTitan Cloud – Spam filter offering phishing and malware protection
    • WebTitan Cloud – DNS Filter for content control and protection from web-based attacks
    • ArcTitan – Email archiving for compliance
  • Find out how to better protect Office 365 from email-based attacks
  • Discover the considerable benefits switching from Cisco Umbrella to WebTitan
  • Benefit from DattoCon19 show pricing

TitanHQ will also be running a daily raffle to win a bottle of vintage Irish whiskey and will be co-hosting two parties at DattoCon19: GasLamp District Takeovers on Monday 6/17 and Wednesday 6/19.

Rocco Donnino, Executive Vice President-Strategic Alliances, TitanHQ will be a panel member at the Datto Select Avendors!! Event on Monday June 17, between 3PM and 5PM.

This new event aims to solve some of the most pressing MSP problems with a panel of experts on hand to offer potential solutions.

TitanHQ Vintage Whiskey Raffle Winners

DattoCon Details

DattoCon19 will be taking place in San Diego, California on June 17-19, 2019
If you are not yet registered for the event you can do so here.

TitanHQ will be at booth 23

Contact the TitanHQ team in advance:

  • Rocco Donnino, Executive Vice President-Strategic Alliances, LinkedIn
  • Eddie Monaghan, MSP Alliance Manager, LinkedIn
  • Marc Ludden, MSP Alliance Manager, LinkedIn

TitanHQ Ranks Top in G2 Best Software Companies in EMEA 2019 List

The global user review website G2 has produced a list of the best software companies in EMEA in 2019, highlighting the companies that are the most loved by users of their products.

G2 is a business software and services review website that allows confirmed users of software products and services to give their honest feedback on the products and services that they use at their place of work on a day to day basis.

The G2 website now covers more than 80,000 products, has more than 750,000 user reviews, and is used by millions of business users to help them make smarter purchasing decisions.

“G2’s ever-expanding breadth and depth of product, review, and traffic coverage provide over 5 million data points to help buyers navigate the complex world of digital transformation”, said G2 CEO Godard Abel. “In our Best Software Companies in EMEA list, we leverage this data to identify the companies our users tell us are best helping them reach their potential”.

The list was compiled after assessing more than 66,000 user reviews and examining more than 900 companies. Thanks to overwhelming positive feedback by users of its products, TitanHQ has earned top spot in the Q2 Best Software Companies in EMEA 2019 List.

“TitanHQ earned its place on the list thanks to the value our customers place on the uncompromised security and real-time threat detection we provide,” said Ronan Kavanagh, CEO, TitanHQ. “The overwhelmingly positive feedback from on G2 Crowd is indicative of our commitment to ensuring the highest levels of customer success.”

Email Retention Legislation in the U.S.

Email retention laws in the United States require companies to maintain copies of emails for many years. There are federal laws applying to all companies and groups, data retention laws for specific industries, and a swathe of email retention laws in the United States at the individual state level. Ensuring compliance with all the proper email retention laws in the United States is vital. Non-compliance can prove incredibly expensive Multi-million-dollar fines await any group found to have breached federal, industry, or state regulations.

All electronic files must be retained by U.S groups, which extends to email, in case the information is required by the courts. eDiscovery requests often require massive volumes of data to be provided for use in lawsuits and the failure to provide the data can land a group in serious trouble. Not only are heavy fines issued, groups can face criminal proceedings if certain data is erased.

For decades, U.S groups have been required to store documents. Document retention laws are included in numerous legislative acts such as the Civil Rights Act of 1964, the Executive Order 11246 of 1965, the Freedom of Information Act of 1967, the Occupational Safety and Health Act of 1970, and the Reform and Control Act of 1986; however, just over 10 years ago, data retention laws in the United States were updated to grow the definition of documents to include electronic communications such as emails and email attachments.

To enhance awareness of the many different email retention laws in the United States, a summary has been included in this article. Please remember that this is for information purposes only and does not constitute legal advice. For legal counsel on data retention laws in the United States, we recommend you get in touch with your legal representatives. Industry and federal electronic data and email retention legislation in the United States are also subject to amendment. Up to date information should be sought from your legal team.

As you can see from the list here, there are several federal and industry-specific email retention pieces of legislation in the United States. These laws apply to emails received and shared, and include internal as well as external emails.

Email retention legislation Who it is applicable to How long emails must be kept
IRS Regulations All companies 7 Years
Freedom of Information Act (FOIA) Federal, state, and local agencies 3 Years
Sarbanes Oxley Act (SOX) All public companies 7 Years
Department of Defense (DOD) Regulations DOD contractors 3 Years
Federal Communications Commission (FCC) Regulations Telecommunications companies 2 Years
Federal Deposit Insurance Corporation (FDIC) Regulations Banks 5 Years
Food and Drug Administration (FDA) Regulations Pharmaceutical firms, food manufacturers, food storage and distribution firms, manufacturers of biological products Minimum of 5 years rising to 35 years
Gramm-Leach-Bliley Act Banks and Financial Institutions 7 Years
Health Insurance Portability and Accountability Act (HIPAA) Healthcare groups (Healthcare providers, health insurers, healthcare clearinghouses and business associates of covered bodies) 7 Years
Payment Card Industry Data Security Standard (PCI DSS) Credit card businesses and credit card processing groups 1 Year
Securities and Exchange Commission (SEC) Regulations Investment banks, investment advisors, brokers, dealers, insurance agents & securities companies Minimum of 7 years up to a lifetime

 

Email retention legislation in the United States that are applied by each of the 50 states are beyond the reach of this article.  There area also European Union laws, such as the GDPR email requirements.

Storing emails for a few years is not likely to take up masses of storage for a small company with a couple of members of staff. However, the more employees a group has, the greater the need for extensive resources just to store emails. The average size of a business email may only be 10KB, but multiply that by 123 – the average number of emails sent and received each day by an average company user in 2016 (Radicati email statistics report 2015-2019), and by 365 days in each year, and by the number of years that those emails need to be maintained, and the storage requirements become massive.

If any emails ever need to be obtained, it is vital that any email archive or backup can be searched. In the case of standard backups, that is likely to be an incredibly long process. Backups were not created to be searched. Finding the right backup alone can be almost impossible, let along finding all emails sent to, or received from, a specific company or person. Backups have their uses, but are not suitable for companies for email retention purposes.

For that, an email archive is necessary. Email archives contain structured email data that can easily be reviewed and searched. If ever an eDiscovery order is received, finding all email correspondence is a quick and simple task. Since many email archives are cloud based, they also do not require large storage resources. Emails are stored in the cloud, with the space provided by the service supplier.

ArcTitan is a cost-effective, quick and easy-to-manage email archiving solution supplied by TitanHQ that meets the needs of all businesses and enables them to adhere with all email retention laws in the United States.

ArcTitan includes a variety of security protections to ensure stored data is kept 100% secure and confidential, with email data encrypted in transit and storage. As opposed to many email archiving solutions, ArcTitan is fast. The solution can process 200 emails per second from your email server and archived emails can be retrieved instantly though a a browser or Outlook (using a plugin). Emails can be archived from any location, whether in the office or on the go via a laptop or tablet. There are no restrictions on storage space or the number of users. The solution can be scaled up to meet the needs of companies of all shapes and sizes.

To find out more about ArcTitan, get in touch with the TitanHQ team today.
 

Paypal Phishing Scam

An important factor in a successful phishing attack is establishing trust.  Users need to trust the source that the phishing message is sent from.  That’s why hackers often spoof the email address of a senior executive or vendor contact message so the payload looks like it was sent from a credible source. Phishing can be sent via email or your phone via voice or SMS. Currently doing the rounds is a very believable Paypal text phishing attempt.

The text message is sent from from a shortcode number *729724*  and reads:

#

Upon first viewing, it may appear to be a PayPal link, but on closer inspection, it clearly takes you to a different domain.  The text warns that your PayPal account has been locked out and asks you to follow a link to restore access.  If you visit the link as requested, a fake PayPal webpage is loaded in your smartphone’s browser.

Everyone who is sent one of these Paypal texts to delete it at once. Always review your messages before you click, or even better – just don’t visit the link and contact PayPal directly.

Phishing messages can originate from an increasing number of sources, such as:

  • Email accounts
  • Phone calls
  • Fraudulent software (e.g, anti-virus)
  • Social Media communications (e.g., Facebook, Twitter)
  • Adverts
  • SMS

In most cases random phishing attacks are identified by email filters, but spear phishing attacks are much more complex and use employee background data to avoid filters and provide a higher level of ROI for the hacker. A hacker can spend days (weeks even) gathering data on employees and use this data to email them directly.

With the SpamTitan Email Filter, you can fully safeguard your exchange server and every recipient within the group. SpamTitan provides phishing protection to stop whaling and spear phishing by scanning all inbound email in actual time.

SpamTitan searches for standard indicators in the email header, domain information, and content. SpamTitan also carries out reputation analysis on all links (including shortened URLs) included in emails and block malicious emails before being sent to the end user.

How SpamTitan pro from phishing attacks:

  • URL reputation analysis during scanning for multiple reputations.
  • Discover and block malicious spear-phishing emails with either current or new malware.
  • Heuristic rules to identify phishing based on message headers et al. These are updated often to address new threats.
  • Simple synchronization with Active Directory and LDAP.
  • Spam Confidence Levels can be entered by user, user-group and domain.
  • Whitelisting or blacklisting senders/IP addresses.
  • Infinitely scalable and universally applicable

How WebTitan Internet Filtering Solutions Protect against Phishing

WebTitan provides an advanced yet easy to use DNS-based solution to safeguard your company and users when online. In real-time, it both secures and protects your business from online threats including malware, phishing, botnets and malicious sites.  WebTitan uses multiple mechanisms to help network administrators filter web access properly. The threats from malware, ransomware, and phishing are addressed with pre-installed and automatically updated blacklists, SURBL filters, and URIBL filters. SSL inspection checks for the presence of malware in encrypted websites, and every web page is virus scanned.

The WebTitan range of Internet filtering solutions has been specifically created with protection against malware, ransomware, and phishing as a priority, and flexibility and ease of use in mind also. Each WebTitan solution is backed up with industry-leading customer and technical service to help network administrators apply the optimum settings to filter web access effectively in all cases.

If you are searching for an effective Internet filtering solution, or you have tried different solutions to filter web access and found them not to be effective, please do not hesitate to contact us and ask for a free trial of a WebTitan Internet filtering solution. Our team of Sales Technicians will help figure out which solution is the most appropriate for your specific requirements and explain our free trial for you.

We would also like to hear from any Managed Service Provider searching for a multi-tenanted solution to filter web access on behalf of SMBs. Our free trial gives you the chance to evaluate our industry-leading Internet filtering solution in your own environment, and your clients the opportunity to supply feedback on how effective WebTitan is at stopping all types of malware, ransomware and phishing campaigns.

To safeguard against advanced threats you need advanced security. Take a better look at SpamTitan and WebTitan today – and sign up for a free demo.